Answers to what does not fit in a catalogue.

You are not asking for a product. You are asking for a way of working. These are the answers to what usually becomes a phone call — so you can read them in peace before the brief is written.

Nine answers · No sprawlScroll ↓

II / IIISpecimen · Questions

Section · A

Before the brief

What you wonder before writing the first line.

Is the studio for small businesses or only for larger operations?: Both, but not in the same way. The minimum run is twelve garments — we do not accept single orders, because we cannot stand by the material or stitching over time. Four of you in a salon wanting two shirts each works fine. Eighty across a clinic chain means we build in versions and refill over time.
Why is there no catalogue to browse?: Because a catalogue would require us to print garments without an order, in colours and cuts we do not know you need. We draw after your brief, write a quote with material and stitching cost, and produce only once you say yes. No warehousing, no waste, no seasonal leftovers sold off at half price.
Can we put a logo on the garments?: Yes — embroidered, printed, or woven — but only once we understand what the garment is for. A logo placed too high on a hairdresser's chest catches the comb. One placed too low on a chef's jacket is hidden by the apron. We draw placement together around the tool, not around a mockup grid in a pitch deck.

Section · B

During the engagement

What happens between the quote and the delivery.

What does the sample kit cost?: Roughly the price of five garments in the chosen quality, always stated in the quote. The amount is credited against the series order when you proceed — so you never pay twice for trying before you commit. The sample kit is yours to keep regardless of the decision.
How long does it take from brief to worn uniform?: Six to twelve weeks, depending on material and quantity. The written quote arrives within 48 hours, the sample kit within three weeks, production takes four to eight. The delivery date is in the quote — not in after-the-fact marketing — and we reach out before it shifts, not after.
Can we order a single size first and scale up?: Yes, that is the point of a sample kit. One garment in every size you plan to wear, in the material we propose. You wash, you wear, you test it against a working week, you report back. The series does not enter production until you confirm the garment holds — that is where the standard starts applying, not when you sign.

Section · C

After the delivery

What is usually forgotten — but should count.

Can we reorder the same uniform two years from now?: Yes — and it is meant to be the same garment, not a catalogue variant that has drifted. Each run is versioned to roll, factory, and measurements. If a material is discontinued we reach out before you notice and propose a replacement you approve in writing, not a silent substitution in the next shipment.
How do you handle defects or garments that don't hold up?: We open a remake case, not a returns form. You write what happened, we ask for a photo if needed, and the garment is resewn or replaced. The cost is carried by the studio if the fault is ours. You should not have to fight for what you have already paid for — this is not a customer-support relationship, it is a commitment.
Can you refill when we hire someone new?: Yes. Every business has a uniform profile on file — sizes, versions, measurements, logo placements. When you hire, you send the name; we match against the profile, sew, and ship within two weeks. No new brief, no new quote, just an email. That is why the profile exists.

III / IIIDidn't find the question?

Write — we answer, before the quote is written.

We read every email ourselves. If a question is specific enough not to be listed here, it is probably worth a call. Book twenty minutes or write to the studio — no form, no ticket, no support layer in between.

Book a call Write to the studio

Reply · same day

I / IIIPlate · Frågelåda

Questions the studio actually receives