What a 14-day remake actually means in practice

A 14-day remake is not a guarantee that nothing will go wrong. It is a promise about what happens after.

If a tunic seam fails on day forty, you tell us, we collect, and a remade tunic is back on the rail in two weeks. Not "we will try." Not "depending on fabric availability." Two weeks, from the message arriving in our inbox to the courier knocking on the studio door.

Two weeks is what the work actually takes. It is one day to confirm the defect over the phone or by photo, one day for the replacement piece to be cut, four days for the body to be stitched and finished, two days for the QC pass against the original spec, two days for our rolling production batch to release one slot in the queue, and four days for delivery. We do not press the schedule for a defect because a rushed remake is the one that comes back a third time.

We hold the fabric we used on your original order for thirty months. We hold the cutting marker for the same window. The thread, the buttons, the trims — they all sit in a labelled box with your customer ID on the lid. The remake is not stitched from "close enough." It is the same piece, in the same fabric, cut from the same marker, sewn by the same person where we can manage it.

What 14 days actually means is that the studio is not a clearance line where a defect goes to the back of the queue. It means a defect gets the same slot a fresh order would get, and the fresh order moves over by one slot in the batch. We absorb the cost of that re-shuffle. The customer with the defect pays nothing.

If a remake takes longer than 14 days, we tell you on day three. We do not tell you on day fourteen.